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Insurance & Payment Support

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Insurance

Insurance & Payment Support

We understand that navigating insurance can be confusing and stressful. Our team works with a wide range of insurance providers to make your treatment seamless and worry-free. We handle the necessary documentation and guide you through your coverage so you can focus on your care. For any questions about insurance claims, benefits, or coverage, simply contact our clinic — we’re here to help

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All Insurers We Work With

Below is a full overview of the insurers we accept, including Integrated Shield Plans, corporate insurance, third-party administrators, and personal accident coverage.

Integrated Shield Plans

  • Great Eastern
  • NTUC Income
  • Prudential
  • Singlife
  • HSBC Life
  • AIA

Corporate / TPA / Personal Accident

  • Great Eastern
  • AIA
  • NTUC Income
  • Prudential
  • Singlife
  • HSBC Life - HSBC Domestic
  • HSBC - HSBC Apple
  • AXA
  • NOWHealth
  • Tokio Marine
  • DA Care
  • Cigna
  • Allianz Worldwide Care
  • Allianz Care - Orient, STARR, BAOVIET Insurance, Tawuniya, ACA (Fullerton Health), Talent Trust (Aetna)
  • iXchange
  • PPP International
  • Parkway Shenton

Integrated Shield Plans

We accept a wide range of Integrated Shield Plans, making it easier for patients to claim their benefits. These plans typically cover hospitalisation costs at private hospitals and pre and post hospitalisation fees.

Great Eastern

Patients with Great Eastern SupremeHealth can enjoy coverage for hospitalisation and orthopaedic treatments with our specialists, including support with Letters of Guarantee (LOG) and claims for pre- and post-treatment fees.

AIA

Patients with AIA HealthShield can enjoy coverage for hospitalisation and orthopaedic treatments with our specialists, including support with Letters of Guarantee (LOG) and claims for pre- and post-treatment fees.

NTUC Income

Patients with NTUC IncomeShield can enjoy coverage for hospitalisation and orthopaedic treatments with our specialists, including support with Letters of Guarantee (LOG) and claims for pre- and post-treatment fees.

Prudential

Patients with Prudential PRUShield can enjoy coverage for hospitalisation and orthopaedic treatments with our specialists, including support with Letters of Guarantee (LOG) and claims for pre- and post-treatment fees.

Singlife

Patients with Singlife MyShield can enjoy coverage for hospitalisation and orthopaedic treatments with our specialists, including support with Letters of Guarantee (LOG) and claims for pre- and post-treatment fees.

HSBC Life

Patients with HSBC Life Shield can enjoy coverage for hospitalisation and orthopaedic treatments with our specialists, including support with Letters of Guarantee (LOG) and claims for pre- and post-treatment fees.

Corporate, Third-party Administrators & Personal Accident Insurance

We work with corporate insurance, TPAs, and personal accident plans to make claiming your coverage easy and stress-free. Our team will guide you through approvals, paperwork, and documentation to ensure your treatment with our orthopaedic specialists is fully supported. Depending on your plan, some payments may need to be made upfront and reimbursed later — we’ll help you navigate this process every step of the way.

Corporate / TPA / Personal Accident

Where You Can Receive Treatment

To make insurance claims easier, our doctors perform treatments at a wide range of approved medical facilities. This flexibility allows you to maximise your coverage, regardless of which hospital your insurance plan permits.

Available Locations:

  • Mount Elizabeth (Orchard) Hospital
  • Mount Elizabeth (Novena) Hospital
  • Gleneagles Hospital
  • Farrer Park Hospital
  • Mount Alvernia Hospital
  • HMI Medical Centre
  • Parkway East Hospital
  • Thomson Medical Centre
  • Cura Day Surgery Centre
  • Foundation Ambulatory Centre

How to Use Your Insurance With Us

We make using your insurance straightforward and stress-free. Here’s how we guide you every step of the way:

  • Contact Us

    Get in touch to check your coverage and let us guide you on the best options for your treatment.

  • Book Your Appointment

    Schedule your consultation with our team while we plan the treatment facility according to your insurance coverage.

  • Documentation & Letters of Guarantee (LOG)

    We prepare all necessary forms, including submitting Letters of Guarantee, so your treatment is fully claimable.

  • Treatment at Approved Facility

    Your procedure will be carried out at a hospital or medical centre covered by your insurance plan.

  • Claims Assistance

    We help submit and follow up on claims, including pre- and post-hospitalisation care, to make the process seamless.

Frequently Asked Questions

Yes, many Integrated Shield Plans cover day surgery. Contact us first so we can confirm your coverage and guide you through the process.

Absolutely. We prepare and submit all necessary LOG documentation to make your treatment stress-free.

Yes, we accept a wide range of corporate and personal accident plans. Get in touch with us to check your plan and ensure coverage.

Coverage can vary by insurer and plan. Get in touch with us, and we’ll check your plan and help arrange your treatment at a hospital or facility approved by your insurer.

It depends on your plan. We will guide you and handle documentation so payment is as seamless as possible.

Need Assistance With Insurance?

Have questions about your coverage or want help planning your treatment? Our team can guide you through the process, check your plan, and arrange everything for a smooth experience.

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